Frequently asked questions from our support
Can I place an order over the phone?
Absolutely! While our online design portal offers 24/7 convenience, our packaging specialists are available at [phone number] during business hours (Mon-Fri, 9AM-5PM EST) to:
Process custom orders manually
Walk you through material options
Provide instant quotes
Accept payment via secure phone invoice
Where are your printing shops located?
We only accept online orders however if you have any enquiries or issues with placing an order give us a call and we will make sure that a member of our team will walk you through the whole process.
What payment methods do you offer?
We offer secure payment options for your convenience:
✅ Credit/Debit Cards (Visa, Mastercard, American Express)
✅ PayPal (Instant processing)
✅ Payoneer (Ideal for international clients)
All transactions are encrypted for security.
When will I receive an invoice?
Your invoice will be issued immediately after we:
Confirm your final quantity + materials
Approve your design proof
🔹 Payment is required before production begins
🔹 Expect your invoice within 1 business day of approval
🔹 Production starts within 24 hours of payment clearance
Need rush processing? Mention it when approving your proof!
Do I need to send proofs or sample files?
Here’s how it works:
✅ If you have a design:
Send print-ready files (PDF/AI/PSD with 300DPI resolution)
Our team will create a digital proof within 24 hours
✅ If you need design help:
Get free basic design support from our creative team
We’ll provide 2 complimentary revisions
🔹 Note: Complex design requests may incur additional fees (we’ll always check first!)
Can I add my own design?
Absolutely! We welcome custom designs and offer two flexible options:
🖌️ Bring Your Own Design
Upload print-ready files (PDF/AI/PSD, 300DPI)
We’ll optimize it for packaging and provide a free digital proof
Supports CMYK/Pantone color matching
🎨 Need Design Help?
Get free basic design assistance from our team
Includes 2 rounds of revisions
Premium design services available for complex projects
How do I start my custom order?
Simple 3-step process:
Upload artwork (AI/PDF) via our Design Portal
Receive 48-hour digital proof (free revisions)
Production ships in 5-7 business days (rush options available)
I do not run a business. Can I order your boxes?
Absolutely! While we specialize in bulk orders for brands, we welcome individual customers for:
🎁 Special Events
• Wedding favors • Birthday parties • Baby showers
✏️ Creative Projects
• Art portfolios • School presentations • Craft storage
📦 Personal Shipping Needs
• Secure gift packaging • Moving/storage organization
*Note: Minimum order quantities apply (typically 50-100 units). Need just a few boxes? Check our [Ready-to-Ship] section for retail quantities!
What is the minimum size of an order?
Great news – we have no MOQ restrictions! Whether you need:
✅ Single samples (test our quality risk-free)
✅ Small batches (50-100 units for events/personal use)
✅ Bulk orders (1,000+ units for businesses)
All orders include:
• Free design proofing
• Same material quality at any quantity
• Volume discounts automatically applied at checkout
Sample Orders:
Get 3-5 physical samples for $XX (credited toward future orders)
Ships within 24 hours
How should the boxes be stored?
To keep your packaging in perfect condition:
🌡️ Environment
• Store in a cool, dry place (15-25°C / 59-77°F)
• Maintain 30-50% humidity to prevent warping
• Keep away from direct sunlight (prevents color fading)
📦 Handling Tips
• Lay flat or stack upright – don’t bend corners
• Use pallets/racks to avoid floor moisture
• Keep heavier boxes at the bottom of stacks
High Quality Printing
- Save cost & time
- More reliability
- More brand impact
- Become sustainable
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